Code of Conduct

KIKD Code of Conduct

We at KIKD value our code of conduct very highly whereby we encourage kindness, respect and honesty, above all, and we do not tolerate discrimination against any person on the basis of caste, color, age, gender etc.

Leaders Code of Conduct

All persons in leadership roles must adhere to the rules in order to ensure the code of conduct is followed.

All leaders are expected to:

  • Perform their duties with honesty and truthfulness
  • Treat others with kindness respect and dignity
  • Take into consideration the opinions and ideas proposed by others
  • Have a positive attitude and show openness to listen to others’ opinions and respect their boundaries
  • Treat others without any discrimination on the basis of caste color, gender age etc.
  • Always present yourself in a clean and simple manner
  • Tackle issues with truth and honesty
  • In case of emergency remain calm, and inform authorities to get help, ensure safety of all patients and staff

Directors must determine the social and demographic characteristics of the users who generate the sales revenue to ensure that the organization is serving the truly needy.

The care and services provided not for profit to the patient must be made clear to the patient before registering said patient into care.

Employees Code of Conduct

Employees, interns, volunteers’ rules and regulations

All staff must adhere to KIKD code of conduct to ensure that rules are followed.

It is expected by all employees to:

  • Perform all duties with honesty
  • Treat all patients with kindness, respect and dignity
  • Respect the privacy of the patients and patient’s relatives
  • Make sure to listen to all concerns of patients
  • Ensure patient’s comfort and privacy
  • Answer all questions from patients and family about their medical condition with honesty and simple language
  • Document all procedures regarding patient
  • Do not discriminate between patients on the basis of caste, color, gender, age etc.
  • Treat your fellow medical staff with kindness, respect and dignity
  • Be open to new ideas and show positive attitude to all team members
  • Always make sure to understand all procedures before starting to avoid any error
  • In case of medical error inform others immediately
  • In case of emergency remain calm and inform the correct person in charge
  • Always present yourself in a clean and simple manner

Interns and volunteers must be treated professionally in the same manner as a salaried staff. Volunteers must make clear and sign a waiver stating nature of their service and number of hours given in service.

Interns must be paid a stipend whereby they are also subject to withholdings an overtime.

An intern may be a volunteer in which case they will not be subject to any stipend Documentation of the employees, interns and volunteer’s identity, status of work and hours worked and/or salary/stipend paid in exchange must be recorded on a daily and monthly basis.

Patient Rights and Responsibilities

Patient Rights

A patient has the right to:

  1. Respect and care by all responsible staff.
  2. High quality and standard services by all workers at the facility in a safe and secure manner.
  3. Information regarding their respective caretakers.
  4. Privacy of all his/her medical records and condition. Any and all disclosure of their reports will be permitted by the patient or as per the rules of KIKD and the law.
  5. Transparency with respect to medical reports and information, in accordance with the law.
  6. Receive emergency procedures when required without unnecessary delay.
  7. Refuse treatments that give unnecessary discomfort.
  8. Make decisions regarding his/her health. This includes the right to his/her family/guardian to influence these decisions.
  9. Consult from his/her doctor regarding the patient’s condition. All information such as diagnosis and prognosis will be shared with and explained to the patient given that there is no unforeseen emergency or unfortunate circumstance. Information regarding medical records shall be available for a certain time-frame.
  10. Consult from another doctor as per his/her request and expense.
  11. Receive information in a simplified manner which is understandable. Should the patient be speech impaired or speaks a different language, he/she will have the right to understand information through an interpreter.
  12. Participate or be excluded from a research study. Should the patient refuse to continue with the research, he/she will not be subjected to any coercion regarding the matter. The patient’s care will not be discriminated upon refusal in participation of any such program.
  13. Refuse drugs or any treatment after being informed the consequences of the relative drug or treatment as stated by the law.
  14. Receive care and treatment regardless of his/her race, religion, color, sex, sexual orientation, nationality, disability, and source of payment.
  15. Remain unbothered by staff unless necessary. This includes the right to remain free from unnecessary duplication of medical documents.
  16. Receive a transfer to another facility upon his/her request, given that the needed arrangements have been made and does not endanger the life of the patient in accordance with the law.
  17. Receive treatment free of cost, taking into perspective that he/she cannot afford it.
  18. Receive free care and treatment regardless of his/her race, religion, color, sex, sexual orientation, nationality, or disability.
  19. Consult the execution of his/her discharge from the institution and may plan his future health care schedule after discharge.
  20. Receive information regarding his/her rights at the institution as soon as possible.
  21. Receive help from an outside agency or family member to protect his/her rights or act on the patient’s behalf to protect his/her rights.
  22. Make advance directives (such as a living will, health care power of attorney and advance instruction for mental health treatment) and to have those directives followed to the extent permitted by law.
  23. Be free from all forms of abuse or harassment.
  24. Be free from the use of seclusion and restraint, unless medically authorized by the physician. Restraints and seclusion will be used only as a last resort and in the least restrictive manner possible to protect the patient or others from harm and will be removed or ended at the earliest possible time.
  25. Assign visitors with the same rights and privilege as given to the patient’s family or guardian.
  26. Be involved in decision making of his/her care.
  27. Receive adequate pain management.

Children and Adolescents

  1. The family/guardian of a child or adolescent has the right to be involved in decision making of health care for him/her. This includes the right to their opinions and wishes as permitted by the law
  2. The child/adolescent has the right to receive treatment and care in an environment that suits his/her age, size, and needs. This is subject to the resources of the organization.
  3. The child/adolescent has the right to receive an education at the facility should his/her treatment be resulting in a loss of academic progress.

Patient Responsibilities

  1. Patients are responsible for providing accurate information regarding present and past medical history to ensure appropriate diagnosis and treatment is given.
  2. Patients must report any changes in their medical condition, even the slightest,  to their assigned caretakers.
  3. Patients are responsible for informing the staff about all and any obscurities regarding the treatment and its procedure.
  4. Patients are responsible to adhere to the recommended measures given by the medical staff that must be followed.
  5. Patients are responsible for following up all their scheduled appointments.
  6. Patients are responsible for respecting their caretakers and assigned medical staff.
  7. Patients are responsible for following the code of conduct of the organization. These include all rules regarding smoking, noise, violence, and use of electrical equipment.
  8. Patients are responsible for any harm caused by their own non-compliance to recommended practices.
  9. Patients are responsible for their health if they refuse advised treatment.
  10. Patients may be held responsible for any loss of equipment, structural damage, or injury to material, personnel and other patients. This may result in financial penalties.
  11.  Patients are responsible for respecting the peace, property and rights of others.
  12. Patients are responsible for the safety of their belongings.
  13. Patients are responsible for any legal action taken against them in case any violence or illegal activity is conducted with their involvement.